Return & Refund Policy

Effective Date: October 6, 2026

Last Updated: October 6, 2026

1. Overview

Fazunaro is an online retail brand operated by Chongyang Qingyi General Merchandise Store, a business registered in Hubei Province, China.

We aim to provide a clear and transparent return and refund experience for our customers.

For assistance with returns, refunds, exchanges, or order cancellations, please contact us at info@Fazunaro.com.

2. 30-Day Return Policy

Customers may request a return within 30 calendar days of receiving their order.

For standard change-of-mind returns, products must generally be unused, in their original condition, and accompanied by original packaging and accessories where reasonably possible.

Proof of purchase or an order number is required to help us identify the transaction.

These conditions do not restrict any mandatory consumer rights relating to damaged, defective, incorrect, or misdescribed products.

3. How to Request a Return

To initiate a return:

Contact info@Fazunaro.com within 30 calendar days after receiving your order.
Provide your order number, product information, and reason for the return.
Include photographs when reporting damage, defects, or incorrect items, where reasonably available.
Our customer support team will review the request and provide return instructions.
If a physical return is required, ship the item according to the confirmed instructions.

Please contact our team before sending any items back to ensure proper return handling.

4. Return Address

Registered Business Address and Designated Return Address:

Room A00021, 2nd Floor, E-commerce Industrial Park, Yima Building Materials City, Yingbin Avenue, Tiancheng Town, Chongyang County, Xianning City, Hubei Province, China

Customers must contact info@Fazunaro.com to confirm the return procedure and applicable receiving instructions before shipping a return.

5. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If an item is defective, damaged, incorrect, or does not conform to the order, Fazunaro will cover reasonable necessary return shipping costs when a physical return is required.

We may provide a prepaid shipping label, an alternative return arrangement, or reimbursement for approved shipping expenses.

Change-of-Mind Returns

For change-of-mind returns, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.

Return shipping charges may vary depending on the destination, selected carrier, and package specifications.

No undisclosed return handling fees will be charged.

6. Return Exceptions

Certain products may be excluded from change-of-mind returns where legally permitted, including:

Personalized or custom-made products.
Perishable products.
Gift cards, if sold.
Used personal care or hygiene products subject to applicable restrictions.
Other items clearly identified as non-returnable before purchase.

These exclusions do not override mandatory statutory rights for defective, damaged, incorrect, or misdescribed goods.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact info@Fazunaro.com as soon as reasonably possible.

Provide your order number and a description of the problem.

Photographs may be requested when reasonably necessary to assess the issue.

We will review your request and provide an appropriate solution, including replacement, refund, or another legally required remedy.

8. Refund Processing

Once a returned item has been received and inspected, or a refund has otherwise been approved, we will notify you of the outcome.

Approved refunds will generally be initiated within 5–10 business days after approval.

Refunds are normally issued to the original payment method.

The payment provider or issuing bank may require additional processing time before funds appear in your account.

For merchant-error returns and other legally required remedies, applicable original shipping charges will be refunded as required by law.

For standard change-of-mind returns, original shipping charges are generally non-refundable unless applicable law provides otherwise.

9. Order Cancellation

Customers may request cancellation within 12 hours of placing an order, provided the order has not already been shipped.

Please contact info@Fazunaro.com and include your order number.

If cancellation is approved, a refund will generally be initiated to the original payment method within 5–10 business days.

Orders that have already shipped cannot normally be canceled under the standard cancellation procedure.

Customers may request a return after delivery according to this policy.

Mandatory cancellation rights under applicable law remain unaffected.

10. Exchanges

Customers seeking an exchange should contact info@Fazunaro.com with their order number and exchange request.

Exchanges are subject to item availability and the circumstances of the request.

We will provide legally required remedies for defective, damaged, or incorrect products without imposing costs that the merchant is responsible for.

11. Shipping and Delivery Information

Fazunaro offers worldwide shipping, subject to supported destinations, carrier availability, and applicable restrictions.

Order Processing Time: 1–2 business days.

Estimated Shipping Transit Time: 7–12 business days after dispatch.

Estimated Total Delivery Time: 8–14 business days, including order processing and shipping transit.

Free Standard Shipping: Orders of $60 USD or more.

Standard Shipping Fee: $6.99 USD for orders under $60 USD.

The free shipping threshold is based on the eligible merchandise subtotal after discounts and before taxes.

Delivery estimates may vary due to customs clearance, weather, carrier delays, public holidays, or other circumstances beyond our reasonable control.

12. Lost or Undelivered Packages

If an order is lost or has not arrived within the expected timeframe, please contact us.

We will investigate the shipment and provide an appropriate resolution, including replacement or refund where required by applicable law.

13. Contact Information

Brand Name: Fazunaro

Legal Business Operator: Chongyang Qingyi General Merchandise Store

Email: info@Fazunaro.com

Telephone: +86 19860171936

Registered Business Address: