Terms of Service
Effective Date: October 6, 2026
Last Updated: October 6, 2026
1. Introduction and Contracting Entity
Welcome to Fazunaro (https://Fazunaro.com).
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Chongyang Qingyi General Merchandise Store ("Company," "we," "us," or "our"), the legal business operator of Fazunaro.
Fazunaro is an online retail store brand operated by Chongyang Qingyi General Merchandise Store. All purchases made through Fazunaro are transactions with Chongyang Qingyi General Merchandise Store as the contracting merchant.
Chongyang Qingyi General Merchandise Store was established on December 14, 2021, and is registered in Hubei Province, China.
By accessing our website, browsing our products, placing an order, or using our services, you agree to these Terms and our applicable store policies.
Nothing in these Terms limits any mandatory consumer rights provided under applicable law.
2. Business Information
Store Brand: Fazunaro
Legal Business Operator: Chongyang Qingyi General Merchandise Store
Business Establishment Date: December 14, 2021
Registered Business Address:
Room A00021, 2nd Floor, E-commerce Industrial Park, Yima Building Materials City, Yingbin Avenue, Tiancheng Town, Chongyang County, Xianning City, Hubei Province, China
Country of Registration: China
Official Website: https://Fazunaro.com
Customer Support Email: info@Fazunaro.com
Telephone: +86 19860171936
3. Eligibility and Website Use
By using our website, you represent that you are at least the age of majority in your jurisdiction or are using the website with appropriate parental or legal guardian consent.
You agree to provide accurate, complete, and current information when placing orders or communicating with our customer service team.
You may not use our website for fraudulent, illegal, misleading, or unauthorized activities.
We reserve the right to restrict access or cancel transactions involving suspected fraud, unlawful activity, or violations of these Terms, subject to applicable law.
4. Products and Availability
Fazunaro offers general merchandise across multiple product categories, including home and living products, practical tools, lifestyle accessories, seasonal products, and gift items.
We make reasonable efforts to provide accurate product descriptions, images, prices, specifications, and availability information.
However, minor differences in colors or appearance may occur due to lighting, photography, and display settings.
Product availability may change without prior notice.
We reserve the right to correct genuine pricing or product information errors. If an error affects an order already placed, we will notify the customer and provide an appropriate resolution, including cancellation and a refund where applicable.
5. Pricing and Payment
Unless otherwise indicated, prices displayed on Fazunaro are denominated in United States Dollars (USD).
Applicable shipping charges, taxes, and other mandatory checkout fees will be disclosed before the customer completes the purchase.
Payment must be completed using an available payment method displayed at checkout.
We do not guarantee that all payment methods will be available in every country or region.
Orders may be subject to payment authorization and fraud prevention checks.
6. Order Acceptance and Confirmation
After placing an order, customers may receive an order confirmation at the email address provided during checkout.
An order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.
We may decline or cancel an order if a product is unavailable, payment cannot be authorized, an obvious pricing error occurs, or fraudulent activity is reasonably suspected.
If payment has already been collected for a canceled order, the applicable amount will be refunded to the original payment method.
7. Order Processing and Cancellation
Order Processing Time: Approximately 1–2 business days, excluding weekends and public holidays.
Customers may request order cancellation within 12 hours of placing an order, provided the order has not already been shipped.
To request cancellation, please email:
Please include your order number and cancellation request.
Cancellation requests are subject to the order's fulfillment status.
If an order has already shipped, it cannot normally be canceled through the order cancellation process. Customers may instead request a return in accordance with our Return & Refund Policy.
Any mandatory cancellation rights under applicable law remain unaffected.
8. Shipping and Delivery
Fazunaro offers worldwide shipping, subject to available carriers, destination restrictions, and applicable laws.
Our standard shipping terms are:
Order Processing: 1–2 business days
Estimated Shipping Time: 7–12 business days after dispatch
Free Shipping: Orders of $60 USD or more
Standard Shipping Fee: $6.99 USD for orders under $60 USD
Delivery estimates do not include the order processing period.
Shipping times may vary because of customs inspections, weather, carrier delays, public holidays, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping details.
Any applicable customs duties or import charges not collected at checkout will be disclosed where required by law.
For additional information, please review our Shipping Policy.
9. Returns and Refunds
We offer a 30-day return request period beginning on the date the customer receives the order.
To be eligible for a standard return, the product should generally be unused, in its original condition, and accompanied by its original packaging where reasonably possible.
Certain products may be excluded from returns for hygiene, safety, or other legally permitted reasons. Any applicable exclusions should be identified before purchase.
Customers should contact our support team before returning merchandise.
Return Request Email: info@Fazunaro.com
Return Address (Subject to Return Authorization):
Room A00021, 2nd Floor, E-commerce Industrial Park, Yima Building Materials City, Yingbin Avenue, Tiancheng Town, Chongyang County, Xianning City, Hubei Province, China
Return Shipping Costs
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For defective, damaged, incorrect, or otherwise nonconforming products, we will cover reasonable return shipping costs where a return is required.
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For change-of-mind returns, customers are generally responsible for return shipping costs unless applicable law requires otherwise.
Refund Processing
Once a returned item is received and inspected, customers will be notified of the refund decision.
Approved refunds will be initiated to the original payment method within approximately 5–10 business days following approval.
Additional time may be required for the payment provider or financial institution to post the refund.
Nothing in this section limits statutory remedies for defective, misdescribed, or nonconforming products.
Please refer to our Return & Refund Policy for complete information.
10. Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, or incorrect, please contact us at:
Provide your order number, a description of the issue, and photographs where reasonably available.
We will review the request and offer an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.
11. Customer Responsibilities
Customers agree to:
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Provide accurate billing, shipping, and contact information.
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Review product descriptions before purchasing.
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Use purchased products according to applicable instructions and safety guidance.
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Avoid fraudulent transactions or misuse of the website.
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Contact customer support when assistance is required.
Customers should not provide false information, attempt unauthorized transactions, or interfere with website security.
12. Intellectual Property
Unless otherwise indicated, the content on Fazunaro, including original website text, graphics, layout, and branding elements, is owned by or licensed to Chongyang Qingyi General Merchandise Store or the respective rights holders.
Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.
Customers may not reproduce, distribute, or commercially exploit protected website content without appropriate authorization.
13. Third-Party Services
Our online store may use third-party service providers for payment processing, website hosting, logistics, analytics, and customer support.
These third parties may have separate terms and privacy practices applicable to their services.
We are not responsible for independent third-party websites that are not operated or controlled by us, except where responsibility cannot legally be excluded.
14. Privacy and Personal Information
We respect the privacy of our customers and aim to handle personal information transparently.
Personal information may be processed to fulfill orders, provide customer support, operate the website, prevent fraud, and perform other activities described in our Privacy Policy.
For more details about information collection, use, disclosure, retention, and available privacy rights, please review our Privacy Policy.
15. Disclaimer and Limitation of Liability
We make reasonable efforts to maintain accurate website information and reliable online shopping services.
To the extent permitted by applicable law, we do not guarantee uninterrupted access to our website or that it will always be free from technical errors.
We will not be liable for indirect or consequential losses arising solely from website interruptions or circumstances beyond our reasonable control, except where liability cannot legally be excluded.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any rights or remedies that cannot be waived under applicable consumer protection laws.
16. Governing Law and Dispute Resolution
These Terms and purchases made through Fazunaro are governed by applicable law, including mandatory consumer protection laws applicable to the customer's transaction.
Chongyang Qingyi General Merchandise Store is registered in Hubei Province, China.
Where a dispute arises, customers are encouraged to first contact our customer support team at info@Fazunaro.com so that we can attempt to resolve the matter informally.
Any unresolved dispute shall be handled by a court or other competent authority having jurisdiction under applicable law.
Nothing in these Terms deprives consumers of mandatory legal protections or rights to pursue remedies in a legally competent forum.
17. Changes to These Terms
We may update these Terms periodically to reflect changes in our business operations, applicable laws, website services, or store policies.
When changes are made, the updated version will be published on this page with a revised "Last Updated" date.
Changes will apply prospectively unless otherwise required or permitted by applicable law.
Material changes affecting existing customer orders will not retroactively remove rights that customers have already acquired.
18. Contact Information
For questions regarding these Terms, your orders, or our services, please contact:
Brand: Fazunaro
Legal Business Operator: Chongyang Qingyi General Merchandise Store
Email: info@Fazunaro.com
Phone: +86 19860171936
Registered Business Address:
Room A00021, 2nd Floor, E-commerce Industrial Park, Yima Building Materials City, Yingbin Avenue, Tiancheng Town, Chongyang County, Xianning City, Hubei Province, China
Website: https://Fazunaro.com
© 2026 Fazunaro. All Rights Reserved.
Fazunaro is operated by Chongyang Qingyi General Merchandise Store.
Effective Date: October 6, 2026
Last Updated: October 6, 2026