Shipping Policy

Effective Date: October 6, 2026

Last Updated: October 6, 2026

1. Shipping Overview

Welcome to Fazunaro!

Fazunaro is an online retail brand operated by Chongyang Qingyi General Merchandise Store, a registered business in Hubei Province, China.

We aim to provide clear and transparent shipping information to help customers understand delivery times, shipping charges, order processing, and shipment procedures before making a purchase.

We offer worldwide shipping, subject to supported destinations, carrier availability, product restrictions, and applicable laws.

2. Shipping Destinations

Fazunaro offers international shipping, including delivery to the United States and other supported countries and regions.

Shipping availability may vary depending on the destination, local regulations, product type, and logistics provider.

Available shipping destinations and delivery options are confirmed during checkout.

If delivery to a particular address or country is unavailable, the order cannot be completed using that shipping destination.

3. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Business days exclude weekends and public holidays.

Processing includes payment verification, order preparation, packing, and shipment arrangements.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

4. Estimated Shipping and Delivery Time

Our standard estimated delivery schedule is:

Order Processing Time: 1–2 business days

Estimated Shipping Transit Time: 7–12 business days after dispatch

Estimated Total Delivery Time: 8–14 business days

The estimated total delivery time includes both order processing and shipping transit.

The 7–12 business-day shipping transit estimate does not include the 1–2 business-day order processing period.

These timeframes are estimates rather than guaranteed delivery dates.

Delivery may be affected by customs clearance, weather conditions, local holidays, carrier delays, remote destinations, or other circumstances beyond our reasonable control.

If we cannot ship an order within the applicable promised or legally required timeframe, we will provide notices, cancellation options, or refunds as required by applicable law.

5. Shipping Rates and Free Shipping

Fazunaro offers the following standard shipping rates:

Free Standard Shipping: Orders with an eligible merchandise subtotal of $60 USD or more.

Standard Shipping Fee: $6.99 USD for orders with an eligible merchandise subtotal below $60 USD.

The free shipping threshold is calculated after applicable product discounts and before taxes.

Shipping charges are displayed during checkout before the order is submitted.

Any additional shipping services or applicable charges, if offered, will be clearly disclosed before payment.

Free shipping applies to eligible orders and supported shipping destinations.

6. Order Confirmation and Tracking

After placing an order, customers may receive an order confirmation email.

Once an order has been shipped and tracking information is available, a shipping confirmation containing tracking details may be sent to the email address provided during checkout.

Tracking information may take additional time to appear after shipment dispatch.

For tracking assistance, please contact:

Email: info@Fazunaro.com

7. Customs Duties and Import Taxes

International shipments may be subject to import duties, customs charges, or other government fees depending on the delivery destination and applicable regulations.

Taxes or charges collected by Fazunaro will be displayed at checkout.

Any additional import charges not collected at checkout may be payable by the recipient, where legally permitted and appropriately disclosed.

Customers may contact our support team before ordering if they have questions about international delivery requirements.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping details during checkout.

If you discover an error in your shipping information, please contact us as soon as possible.

Email: info@Fazunaro.com

We will attempt to correct shipping information before dispatch where operationally possible.

Once a package has been shipped, address modifications may not be available.

Any additional costs resulting from incorrect shipping information will be assessed according to the circumstances and applicable law.

9. Shipping Delays

Although we aim to meet our estimated delivery times, delays may occur due to customs procedures, weather, carrier operations, public holidays, or unexpected logistical disruptions.

If your shipment is significantly delayed, please contact our customer support team with your order number.

We will investigate the shipment status and assist with an appropriate resolution.

Customer rights relating to delayed or undelivered goods remain protected under applicable law.

10. Lost, Damaged, or Undelivered Packages

If your package is lost, arrives damaged, or is not delivered, please contact us at:

info@Fazunaro.com

Include your order number, tracking information, and a description of the issue.

We will review the shipment details and coordinate with the logistics provider when necessary.

Where a shipment is confirmed lost or undelivered and we are responsible under applicable law, we will provide an appropriate resolution, which may include a replacement or refund.

11. Order Cancellation

Customers may request cancellation within 12 hours of placing an order, provided the order has not already been shipped.

To request cancellation, please contact:

info@Fazunaro.com

Include your order number and cancellation request.

If cancellation is approved, the refund will generally be initiated to the original payment method within 5–10 business days after approval.

Once an order has shipped, it cannot normally be canceled under the standard cancellation procedure.

Customers may instead request a return after receiving the order, subject to our Return & Refund Policy.

Any mandatory cancellation rights under applicable law remain unaffected.

12. Returns and Return Shipping Costs

Customers may request an eligible return within 30 calendar days after receiving the order.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incorrect, or otherwise does not conform to the order, Fazunaro will cover reasonable necessary return shipping costs when a physical return is required.

Change-of-Mind Returns

For eligible change-of-mind returns, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.

Return shipping costs may depend on the customer's location, package dimensions, and carrier.

Refund Processing

Approved refunds are generally initiated to the original payment method within 5–10 business days after approval.

The payment provider or issuing bank may require additional time to complete the refund.

Please review our Return & Refund Policy for complete eligibility conditions, exceptions, and instructions.

13. Return Address

Registered Business Address and Designated Return Address:

Room A00021, 2nd Floor, E-commerce Industrial Park, Yima Building Materials City, Yingbin Avenue, Tiancheng Town, Chongyang County, Xianning City, Hubei Province, China

Customers should contact info@Fazunaro.com before sending returned products to confirm the return procedure and receiving instructions.

14. Customer Support and Business Information

Brand Name: Fazunaro

Legal Business Operator: Chongyang Qingyi General Merchandise Store

Business Establishment Date: December 14, 2021

Customer Support Email: info@Fazunaro.com

Telephone: +86 19860171936

Registered Business Address: